RAMS Cleaning website

About Us

Our Vision

To be the most preferred provider of garden and cleaning services in South Africa. Building a lasting relationship with our customers, suppliers and employees.

Our Mission

It is our ongoing commitment to guarantee customer satisfaction by: Consistently providing the highest services within budget limitations. Promoting professionalism through constant training and improvement of staff skills.

Our Services

Offices & General Commercial Premises Cleaning

Hospitals & Medical Facilities Cleaning

Industrial Complexes Cleaning

Retail Shopping Complexes Cleaning

Public Transport Areas

High Traffic Environment (Airport, Railway Station & Bus Terminal Cleaning)

Pre-Occupation of New Developments Cleaning

Gardening

Pest Control

Refuse Removal

Hygienic Services

Deep Cleaning

Key Performance Indicators in Managing a Contract

Quality Control

Scheduled & Random inspection by both the supervisor & Site Manager Engaging staff relief in case of staff members absent from work Invoking company's code of conduct in the event of willful & deliberate transgressions by staff members

Time Management

Time Register
Regular checks by the supervisors
ERS biometrics system

Customer Care

Comments by the client in the Client Input Register
Reporting all incidents to the client

Quality control

Our delegated Operations Manager oversees the quality services to our clients. They also ensure that inspection records are up to date. Operational issues are formally documented for reference purposes and to be communicated to the clients.

This manager engages with the facility manager to report on quality to insure that continuous improvement is implemented to the client’s satisfaction

OBJECTIVES

To forge a lasting relationship with our customers.
To attain market leadership through quality service offerings.
To help reduce unemployment in the country.
To satisfy customer needs by providing a professional customer's friendly service.
To attract & retain competent staff by provide a conducive working environment and market related salaries.
To ensure that local residence benefits from our projects.